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Privacy Policy

Guardian Jewels (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Personal Data Protection Act (PDPA) of Singapore.

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By accessing our website (www.guardianjewels.com) or using our services, you consent to the practices described in this policy.

Collection of Personal Data

We collect personal data when you interact with us, including but not limited to:

  • When you visit our website – Browsing behaviour, IP address, device information.

  • When you make a purchase – Name, contact number, email, billing/shipping address, and payment details.

  • When you book a consultation or enquire – Name, email, phone number, and preferences.

  • When you subscribe to our newsletter – Email address and communication preferences.

  • When you follow us on social media – Profile details if you interact with our pages.

  • When you provide feedback or reviews – Testimonials, comments, and ratings.

We may collect this data through our website, in-store interactions, social media, or customer support channels.

Use of Personal Data

We use your personal data for the following purposes:

  • Order Processing & Fulfilment – To manage and deliver your purchases.

  • Customer Support & Communication – To respond to inquiries, process returns, and provide service updates.

  • Marketing & Promotions – To send newsletters, exclusive offers, and event invitations (only with your consent).

  • Bespoke Jewellery Consultations – To tailor recommendations based on your preferences.

  • Website Improvement & Analytics – To enhance user experience and personalise content.

  • Legal & Compliance – To comply with regulatory obligations and prevent fraudulent activities.

We will not use your data for purposes other than those outlined above without your consent.

Disclosure of Personal Data

We do not sell or trade your personal data. However, we may share your information in the following cases:

  • Service Providers & Partners – With third-party vendors who assist in payment processing, delivery, and marketing.

  • Legal & Regulatory Compliance – When required by law, government authorities, or legal proceedings.

  • Business Transfers – If Guardian Jewels undergoes a merger, acquisition, or asset sale, your data may be transferred.

All third parties are required to maintain the confidentiality of your information and comply with PDPA regulations.

Protection & Retention of Personal Data

We implement strict security measures to protect your personal data from unauthorised access, loss, misuse, or alteration. This includes:

  • Secure servers and encryption protocols

  • Limited access to authorised personnel only

  • Regular data protection audits and compliance checks

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

Your Rights & Choices

You have the right to:

  • Access & Update Your Information – Request a copy of your personal data or update any inaccuracies.

  • Withdraw Consent – Opt out of receiving marketing communications at any time.

  • Request Deletion – Request for your personal data to be erased, subject to legal obligations.

To exercise any of these rights, please contact us at hello@guardianjewels.com. We will process your request within 30 days.

Cookies & Tracking Technologies

We use cookies and analytics tools to enhance your browsing experience. Cookies help us:

  • Recognise your preferences when you return to our website

  • Improve website performance and functionality

  • Analyse traffic and trends for better user experience

You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain website functionalities.

Third-Party Links & Services

Our website may contain links to third-party websites (e.g., social media, payment gateways). We are not responsible for their privacy practices, and we encourage you to review their policies before sharing personal data.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in laws, technologies, or our business practices. The latest version will always be available on our website.

By continuing to use our services, you agree to the latest version of this policy.

Contact Us

For questions regarding this Privacy Policy or your personal data rights, please contact us:

  • Address: 60 Eu Tong Sen Street, Furama City Centre, #02-02, Singapore 059804

  • Email: hello@guardianjewels.com

  • Phone: +65 9731 2399

We take your privacy seriously and will respond to all inquiries promptly.

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